CONSUMER PROTECTION POLICY
i. The full price or cost to the customer including all interest, fees, charges, and penalties. The T&C clearly state whether interest, fees, charges, and penalties can change over time. The method for computing said interest, fees, charges, and penalties are presented in accordance with Truth in Lending dated 20 July 2011. The Bank may only charge interest based on the outstanding balance of a loan at the beginning of an interest period. For a loan where principal is payable in installments, interest per installment period shall be calculated based on the outstanding balance of the loan at the beginning of each installment period. ii. General information about the operation of the products or services including the customer’s obligations and liabilities; iii. Cooling-off period, if applicable. iv. Cancellation, return and exchange policies, and any related cost; v. The actions and remedies which the Bank may take in event of a default by the customer; vi. Procedures to report unauthorized transactions and other contingencies, as well as the liabilities of parties in such case; and vii. A summary of the Bank’s complaints handling procedure.c. Advises customers to read and understand the applicable T&C, when considering a product or service. d. Communicates in such a manner that clients can understand the terms of the contract, their rights and obligations. Staff communicates with techniques that address literacy limitations, e.g., (1) where a consumer is unable to understand English, provide an oral explanation in a language the consumer understands; or (2) where a consumer is unable to understand written information, explain orally to the consumer the written information. e. Provides customer adequate time to review the T&C of the product or service, asks questions and receives additional information prior to signing contracts or executing the transaction. The staff is available to answer the questions and clarifications from the financial customer. f. Fully knowledgeable about the products and services marketed, including statutory and regulatory requirements, and are able to explain the nuances to the consumer. g. Uses a variety of communication channels to disclose clear and accurate information. Such communication channels is available to the public without need for special access requirements, which may entail additional expense. Communication channels should be sufficiently.