Mobile Banking FAQs

Mobile Banking FAQs

  1. How do I register for AllBank Mobile Banking App?
  • Select “Not yet enrolled?” button, input your desired username, full name and date of birth. Temporary password will be sent to your registered mobile number.

 

  1. Who may register for AllBank Mobile Banking App?

-All AllBank active individual accounts can register for the Mobile App.

 

  1. What are the features available in the AllBank Mobile Banking App?

*Features available are:

–Account Balances of all existing accounts (CA, SA, TD, Loan)

–Account Ledger

–Account Information

-Loan Information

–Own Account Fund Transfer

–Third Party Fund Transfer

–Display QR to Receive Funds

–Send money via QR Code

-Read QR to Pay Instore

-Transfer to other Banks via InstaPay/PesoNet

-Transaction History

-Mini Statement

-Bills Payment

-Device Management

 

  1. Is there a cost involved to enroll in AllBank Mobile Banking App?

-None.

 

  1. What should I do if my account is locked or if I forgot my password?

-If user account is locked, system will reset login the next day.

 

  1. What should I do if I forgot my Username?

-Call your maintaining branch to reset your mobile banking user access.

 

  1. What will I do if I cannot log in?

-Identify reason, if this is not covered by items no 5 and 6, call your maintaining branch.

 

  1. How can I change/update my registered information?

– Call your maintaining branch to update your information. Be ready to answer personal information to verify or confirm your identity.

 

  1. Are there any charges for transactions made via Mobile Banking App?

-None, except for InstaPay and PesoNet.

 

  1. Is there a daily transaction limit for Mobile Banking App?

-Yes, P50K for on US and Transfer to Other Banks for sending via InstaPay and PesoNet.

 

  1. How will I know if my transaction was successfully done?

-Confirmation via SMS is sent for successful transactions.

 

  1. What will I do if I did not use my account for a while?

-As long as your account is active (does not fall under dormant state), access to the Mobile Banking App will not be disabled.

 

  1. Can I transfer funds to multiple accounts?

-Transfer can only be made per single beneficiary.

 

  1. What are the reasons why I cannot do fund transfer?

*Any of the following:

  1. Joint Account
  2. Fund transfer checklist is not activated in branch.
  3. Account has more than (1) one CIS linked.
  4. Sole proprietary account